Refund policy

Refund & Return Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

🔄 Returns

• You have 10 days from the date of delivery to request a return
• Items must be unused, unworn, and in original packaging

❌ Non-Returnable Items

• Items damaged due to misuse
• Final sale or clearance items (if applicable)

💵 Refunds

Once we receive and inspect your return:

• Refunds will be issued to your original payment method
• Processing time: 5–7 business days

🚚 Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable

🔁 Exchanges

We only replace items if they are defective or damaged.
Contact us to arrange an exchange.

⚠️ Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos.

📩 Contact Us

📧 support@shoeteck.com